| I'm late to the party I suppose. It seems clear that we made a few mistakes in regards to the accuracy of orders Mr. Grigg received. Of course we are available and happy to help resolve those kind of problems when they do occur. We realize we are not perfect but we are working hard to improve. Order accuracy is extremely important to us. We have simply outgrown some of our existing infrastructure. Over the past year we have spent enormous amounts of time and money on developing a new warehouse management system that should be fully implemented in the next couple months. With that being said, the "recent" orders given as examples in this post were made over the counter at Z Nationals and on Black Friday by a third party. There are some logical explanations for some of the "problems" mentioned. However in regards to the legitimate mistakes that we did make I would ask for a bit of understanding on receiving the un-machined calipers over the counter at Z Nationals at a time when our staff is overwhelmed, sleep deprived and stretched incredibly thin. Or maybe a bit of leniency for the fact that one of the optional couplers was supposedly incorrect in an IC piping kit purchased on Black Friday? As far as I know we've not been helpful when contacted months later in regards to resolving the problems? I am very disappointed with this post to say the least. The first thing I did was pick up the phone and attempt to call Mr. Grigg on Friday and again on Saturday when I left a voicemail asking for a call back. Several of the employees also tried calling several times but no answer and still no return calls, despite Mr. Grigg having the time to make this post and respond to it several times during the same time frame. I consider this post factually accurate for the most part, but just not the right thing to do from a standpoint of common decency. Honestly several of us at Z1 are deeply personally offended by this. We obviously didn't intentionally do anything wrong or grossly negligent towards Mr. Grigg and he has the option where to source his parts. We cannot and do not promise to always be perfect, but our customers can count on us to always do our best and take care of mistakes when they do happen. Of course we are always adapting and improving as Z1 has grown substantially over the past few years to 25 employees. It is safe to assume that we are here to stay and getting better at what we do everyday. Expect big changes over the next year as we roll out a new infrastructure and website capable of properly supporting our customers needs for the next 8-10 years.
Russell Floyd Z1 Motorsports
www.300zx.com
1990+ Nissan Z specialists Used Parts, New parts, Service/Repair and Performance
Z1 Motorsports Exclusive Parts Line 2877 Carrollton Villa Rica Hwy
Carrollton, Ga 30116 770-838-7777
770-832-9253 (fax) 
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21:40:00 02/23/14
